MoviePass users cancelling their subscriptions find they can’t actually leave

Tried to cancel your MoviePass subscription? Some users of the movie ticket subscription service are finding they can’t actually leave.

Former MoviePass users are venting their rage on Twitter, after finding their accounts have not been closed as requested, and have instead been reactivated under new plans.

SEE ALSO: MoviePass changes again, adds a new limitation to the service

First reported by Business Insider, some complained on Twitter that users who tried to cancel their subscriptions were automatically enrolled in a “new plan,” detailed in a confirmation email.

“Please note: if you had previously requested cancellation prior to opting-in, your opt-in to the new plan will take priority and your account will not be cancelled,” reads one email, apparently sent by the MoviePass team. Read more…

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